Review Generation & Reputation Management

The most reliable method is sending an automated SMS review request within 15 to 30 minutes of completing a job. Text messages have a 98% open rate, and providing a direct link to your Google review box makes leaving a review take less than 30 seconds.

We use brief, courteous templates that frame the request as helping other local homeowners make informed decisions: ‘Hi [Name], thank you for trusting us with your home today! If you had a great experience, could you take 30 seconds to share your feedback on Google? [Link]’.

Yes. While Google will not remove a review simply because you disagree with the customer’s opinion, they will remove reviews that violate their Prohibited & Restricted Content policies (such as conflict of interest, harassment, fake engagement, or ex-employees). We assist in submitting formal evidence-backed removal appeals.

We follow all Google guidelines strictly. We provide an immediate private channel for feedback which gives unhappy customers a resolution before they feel the need to air frustrations publicly, without technically restricting anyone from leaving a public review.

Google’s algorithm directly considers owner response rate as a prominence signal. Furthermore, naturally integrating your service terms (‘Glad we could fix your water heater in Austin!’) into your responses helps Google connect your profile with those keywords.

We support Google, Facebook, Yelp, Better Business Bureau, Houzz, Avvo, Healthgrades, and any industry-specific review portal of your choice.

Our system alerts you within minutes. We craft a calm, professional de-escalation response that demonstrates to future prospects that you take accountability and prioritize customer satisfaction.

There is no fixed number; it depends on your local competitors. In most US markets, having 50 to 150+ reviews with steady weekly review velocity and a 4.7+ star rating puts you ahead of 90% of local competitors.